I BRING ORDER TO CHAOS.
Are you executing a complex or daunting project, overseeing a messy or convoluted process, or facing a terrifying lack of organization?
![Marian-06-[657].jpg](https://static.wixstatic.com/media/741c19_fa54f69460434c92ac279bde71583f90~mv2.jpg/v1/crop/x_0,y_429,w_6192,h_6196/fill/w_400,h_400,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/Marian-06-%5B657%5D.jpg)
Whether you are a start-up looking to disrupt the industry or a long-established organization already providing outstanding products and services, I will plan and execute your projects and deliverables; save you money (and sanity)Â by streamlining your processes and defining quality objectives; and generally bring order to the chaos that creeps into every organization over time.
INTRODUCTION
I am a highly-organized problem solver; it is my goal to bring order to where there is chaos, and recommend and implement solutions. I have extensive experience in process management and improvement and I have played a significant role in several software improvement efforts.
I am experienced and skilled in all things Office from formatting Word documents, to complex Excel formulas, to designing organizational charts and process flowcharts in Visio and LucidChart, to creating and managing SharePoint libraries and workflows. I love a fast-paced environment that keeps me on my toes, and where I know my skills and passion for organization and constant improvement is valued.
The common threads through my experience in the past decade is document formatting, organization, and business and data analysis in a project environment. I am actively seeking business or process analyst opportunities, as well as analytical or operational roles in the Greater Atlanta area or as part of a remote team.
MY EXPERIENCE
Background & Expertise
BUSINESS PROCESS ANALYST / BUSINESS ANALYST II, ULTIMATE SOFTWARE
March 2019 - August 2020
Joined the Customer Success Innovation & Optimization team as a Business Process Analyst and contributed to efforts to shift the support service model from a siloed, product-based model to a more wholistic, customer role-based approach. During the initial stages of this enormous and exciting project, I was primarily focused on data analytics and determining what we could learn from Salesforce case data. In addition to exporting, filtering, and creating pivot charts from data I created a number of custom Salesforce reports and researched the setup to identify and locate various case and custom object fields. I interviewed and documented processes for at least 15 teams and performed gap and trend analyses to report to project stakeholders. I worked closely with subject matter experts to determine the skills and knowledge needed to assist customers with various types of questions and problems to aid the learning team in their effort to tailor learning materials to customer roles.
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My team and I created a new taxonomy based on customer job functions and industry standard terminology to enable customers to communicate their needs in language they understood in order to connect with the right person at the right time.
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In 2020, Ultimate Software merged with Kronos to create Ultimate Kronos Group (UKG). I have participated in ongoing merger efforts to align our customer support processes as part of a phased approach. I assisted in the creation of the initial merger of support processes and created process documentation to train support staff. I worked on efforts to integrate Salesforce and Community instances and suggested using Single Sign-On as a way to begin unifying our customer experience while keeping our focus on the future. I am currently engaged with stakeholders in designing the future state of our unified customer support processes, performing gap analysis, and documenting business requirements.
CUSTOMER SUCCESS ASSOCIATE (CONTRACT), ULTIMATE SOFTWARE
September 2018 - March 2019
Completed an 8-week intensive training on Ultimate Software’s UltiPro HCM tool to assist customers during the busy year end season and activities. I provided real-time support and guidance to Payroll and HR professionals as they used UltiPro to process payroll, maintain employee records, and configure features within the application by accessing each customer’s SaaS environment and occasionally running SQL queries, scripts, and using stored procedures. Often, I was researching an issue using KCS articles and learning materials while troubleshooting with the customer and documenting the issue in a Salesforce case.
COMMUNICATIONS/BUSINESS ANALYST, CSRA, INC/GENERAL DYNAMICS
September 2016 - July 2018
Supported the Centers for Disease Control and Prevention’s Countermeasures Tracking Systems (CTS) in their mission to provide countermeasure dispensing and inventory management solutions to state and local health agencies. I provided technical support to state and local health agencies on the Inventory Management and Tracking System (IMATS) and Countermeasure Response Administration (CRA) applications and collaborated with other teams within CDC to assist individuals with the Inventory Data Exchange (IDE) process. I designed and wrote reference materials to distribute to users to simplify the IDE process; updated rewrote standard operating procedures; and managed the creation and publishing of the Inventory Management Insider newsletter, which is available on the CTS webpage. I logged bugs and enhancements in JIRA and tracked communications in Salesforce. I researched alternative CRM tools including BMC Footprints and Microsoft Dynamics and set up a test instance of Dynamics to compare functionality. After some deliberation, we decided to move to a more secure version of Salesforce and I seamlessly migrated our data from the previous Salesforce account to the new instance and set up improved versions of our forms and created new reports.
DOCUMENT OPERATIONS TASK LEAD, CSRA, INC/GENERAL DYNAMICS
April 2015 - September 2016
Supported the Federal Energy Regulatory Commission (FERC) Office of the Executive Director (OED) in their mission to provide IT and operational support to the Commission and program offices. In this role, I managed two teams of 14 individuals who executed the document lifecycle of all filings submitted to the Secretary of the Commission, to be added as part of the legal record in FERC’s eLibrary. I was bid as key personnel on this contract and successfully transitioned two task areas from the incumbent contractor. I redesigned all reports to include averages, comparisons, and graphics; created and implemented strong standard operating procedures and quality control measures, a SharePoint document library, and an Excel tool to track filings throughout the lifecycle. I presented performance measures to the FERC CIO and Branch Chiefs and was accountable for the Document Operations team meeting Service Level Agreements (SLA).
DOCUMENT PRODUCTION COORDINATOR, CSRA, INC/GENERAL DYNAMICS
December 2008 - April 2015
Supported the Congressionally Directed Medical Research Program (CDMRP) in their mission to invest in groundbreaking medical research that will lead to cures or improvements in patient care through a vigorous peer review process by managing the scientific document production lifecycle process for over 20 medical research programs. Determined and related staffing needs to team leads; created and implemented quality control initiatives and standard operating procedures; designed and distributed surveys & reported on results; provided document formatting and graphic design support on proposals; maintained and updated peer review databases; and supported efforts to update custom peer review application.
SKILLS & QUALITIES
What I do
MICROSOFT OFFICE
I have over 10 years of experience:
drafting and formatting documents in Word, using templates and styles
creating reports and graphics in Excel, using complex formulas and pivot tables
creating organizational charts and flowcharts in Visio
preparing slide presentations in PowerPoint
PROCESS MANAGEMENT & IMPROVEMENT
I am a detail-oriented, analytical thinker focused on identifying pain points and process gaps, and determining and implementing solutions. In the past 10 years alone, have written and maintained over 100 standard operating procedures and implemented innumerable process improvements including: templates; macros; tracking documents; reports; SharePoint surveys, workflows, forms, and libraries; and software enhancements.
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Always leave a place in better condition than when you arrived.
DOCUMENT PRODUCTION & FORMATTING
I taught myself to format professional-looking documents in Microsoft Word and provided this service to CSRA, Inc (General Dynamics) as well as other clients in the DC-area for several years on a contract basis. Deliverables included technical proposals (according to RFP guidelines), progress and performance reports, resumes, slide presentations, templates, and procedural documents.
FAST LEARNER WHO ANTICIPATES NEEDS
I quickly adapt to changing priorities and environments and am able to learn new processes and skills while performing other tasks and meeting deadlines. I take pride in accumulating deep knowledge of processes, including related processes, which positions me to identify gaps and also anticipate and meet the needs of other individuals and groups within an organization. I possess a unique ability to see fine grain details as well as the big picture.